South Carolina regulatory commission investigates freezing Frontier universal service subsidies

The South Carolina Office of Regulatory Staff requested the Commission to freeze state Universal Service Fund disbursements to Frontier pending an audit. In October, some Frontier customers in Georgetown County SC experienced an extended outage caused by an antiquated remote terminal.

Frontier Communications faces service quality investigations by state regulators in Ohio, Minnesota, California, Connecticut, Nevada, New York, West Virginia, and South Carolina

CWA has been actively participating in many state regulatory proceedings by calling on Frontier to invest in its network and workforce to improve service quality. Frontier mismanaged its business after taking on massive debt to finance acquisitions of units from Verizon and AT&T. This led to a steady decline in subscribers, revenues, profits, and network investment. Frontier cannot cut its way out of its financial problems; rather it must invest in the network and workforce to win back customers and grow revenue and profits.

Links:

The South Carolina Office of Regulatory Staff’s expedited petition to suspend and hold USF fund disbursements to Frontier (The South Carolina Public Service Commission, Nov. 2019)

CWA urges state regulators to take action on service quality at Frontier Communications (Speed Matters, Oct. 21, 2019)

PDF iconLetter from Eight Local Presidents to the Public Utilities Commission of Ohio (CWA, Oct. 21, 2019)

Minnesota regulators OK Frontier Communications' settlement with state on landline service (StarTribune, Oct. 17, 2019)

Minnesota CWAers at Frontier Bring Concerns to Minnesota Public Utilities Commission (CWA, Oct. 4, 2018)

Frontier Communications workers in California call on the company to stop offshoring, preserve good US jobs (Speed Matters, Oct. 4, 2019)

Frontier is under new scrutiny over service quality in West Virginia (Oct. 25, 2019)

Bargaining and Mobilization Update (CWA, Oct. 24, 2019)

Frontier cited by Attorney General's office (Elko Daily Free Press, Oct. 8, 2019)