News

CWA members will participate in a global day of labor union action on December 10, International Human Rights Day, to protest the severe repression of labor union and other activists in the Philippines.
The two unions represent call center workers who are employed at many of the same companies or who work at vendors that handle customer service work for those companies.
“This is a big victory for over 100,000 New Mexicans who continue to rely on residential phone service, particularly in rural areas,” said Brenda Roberts, CWA District 7 Vice President. “We have seen the disastrous effects of deregulation in other states.
“There is broad agreement that the USF programs are working, and that the Commission’s proposal risks undermining their success,” wrote Brian Thorn of CWA. “Rather than cap USF funding, the Commission should reform the outdated Universal Service Fund contribution mechanisms.”
“CWA members’ spirit and solidarity over the last four days showed the company that we would not back down until they bargained with us in good faith,” said CWA District 3 Vice President Richard Honeycutt. “This was a historic strike that showed the power that working people have when they join together.”
“We came to investigate where AT&T is sending its calls. We knew a lot were going to the Philippines. What we’ve found is that AT&T is preying on workers here. They’re getting paid less than $2/hr and don’t have basic rights,” said Natalie Santiago, Executive Vice President of CWA Local 3122 in Miami, Florida.
“We entered these negotiations prepared to bargain in good faith with AT&T to address our members’ concerns and to work together to find solutions,” said CWA District 3 Vice President Richard Honeycutt. “Our talks have stalled because it has become clear that AT&T has not sent negotiators who have the power to make decisions so we can move forward toward a new contract.
“Complaints include long repair durations and repeated out-of-service conditions, as well as Internet access and speed issues,” said Commission Chair John B. Rhodes. “Customers need the company to do better, and we will ensure that it does.”
The Broadband Research Base is a searchable collection of reports, studies, and journal articles that address the impact of broadband and digital inclusion on community and individual well-being.