CenturyLink to pay $10 million to settle deceptive billing allegations in Oregon and Washington

CenturyLink will pay $4 million in Oregon to settle allegations that it misrepresented the actual cost of its services, including a promise to refund $673,000 to more than 8,000 customers. “Purchasing internet, phone service and cable is confusing enough without false promises, and confusing prices and fees. Today’s settlement sends a clear message that hidden fees and other forms of unfair and deceptive business practices will not be tolerated in Oregon,” said Oregon Attorney General Rosenblum. The Oregon settlement follows CenturyLink's $6 million agreement with the Washington Attorney General in December 2019.


AG Rosenblum Announces $4 Million Settlement with CenturyLink (Oregon Department of Justice, Dec. 31, 2019)

AG Ferguson: Centurylink will pay $6.1 million over hidden fees affecting 650,000 Washingtonians (Washington State Office of the Attorney General,  Dec. 10, 2019)

CenturyLink will pay $4 million to settle claims it overcharged Oregon customers (Oregon Live, Jan. 2, 2019)