Maryland regulators seek Verizon response on “Fiber is the Only Fix” program

The Maryland Public Service Commission sent a letter to Verizon requesting the company respond to a letter filed by the Communications Workers of America, which exposed Verizon’s “Fiber is the Only Fix” program. The deceptive program dispatches technicians on “ghost” service orders to move customers with failing copper to fiber. If the customer won’t switch, Verizon won’t repair the line. Verizon must respond to CWA’s claims by July 13.

Links:

Letter from CWA to MD PSC detailing “Fiber is the Only Fix” program (MD PSC, May 3, 2016)

Letter from MD PSC to Verizon requesting response to CWA letter (MD PSC, June 15, 2016)