Verizon plans to lay off 257 workers from its Albuquerque, NM call center and 133 employees from its Austin, TX call center. The layoffs are part of a shift to a “home-based agent model” in which employees work from home. The Communications Workers of America warned that many of Verizon’s employees are not able to meet the company’s strict at-home work requirements, including high-speed Internet access and a silent room to work.
“Some [employees] are in remote areas without high-speed Internet, and people who live with family members, a loud roommate, or a dog that barks might not pass the company’s on-site inspection for a quiet home,” said CWA organizing coordinator Tim Dubnau.
Verizon closing Austin facility, laying off 133 employees (Austin American-Statesman, Apr. 2, 2019)
Verizon to lay off 257 call center employees (Albuquerque Journal, Apr. 5, 2019)