CWA and Frontier Communications reach agreement on new contract

CWA has reached a tentative agreement with Frontier Communications on a new four-year contract covering approximately 1,400 CWA-represented employees in West Virginia and Ashburn, VA. The contract achieves significant wage increases, preserves existing job security language, and maintains quality health and welfare benefits. In addition, Fronter has committed to creating additional jobs and a long-term work at home agreement.

In July, CWA members overwhelmingly voted to give union leaders authority to call a strike if negotiations between CWA and the telecom company failed to reach a fair settlement. Frontier members in West Virginia and Ashburn, VA, went on strike for three weeks in 2018 in order to reach an agreement that ensured that they would be able to provide quality service and keep good jobs in their communities. 

“Through a bankruptcy and the pandemic, we have shown up, worked hard, and delivered quality service for our community,” said Jeff Anderson, the Area Vice President for CWA Local 2009, who has worked for the company for 18 years. “Now it’s time for a contract that gives dedicated, local technicians the opportunity to build the broadband networks that will strengthen our local economy.”

The tentative agreement comes at a time of opportunity for the company, which emerged from bankruptcy in April 2021. West Virginia is slated to receive $1.2 billion from the bipartisan federal infrastructure bill to invest in expanding broadband internet access to locations across the state. An estimated 29 percent of West Virginia households and businesses lack high-speed internet, and fewer than 20 percent of locations are served by reliable, future-proof fiber connections.

“The public investment in broadband is an investment in opportunity for West Virginians, and we’re eager to help build it,” said Rick McKinney, President of CWA Local 2007 and current Cable Splicing Technician for Frontier Communications. “Public dollars should be used to build high-quality networks, and that means using an experienced union workforce, not temporary workers or subcontractors who often do not have adequate training and can put the public in harm’s way.”

“The quality of our service matters now, more than ever. Every day, I speak to customers who rely on our services to connect to a telehealth appointment or to their job,” said Tiffany Parsons, who works in Connection Support & Account Services at Frontier Communications. “We want to have the resources necessary to do a good job for our customers and we want to be treated with respect.”

CWA members at Frontier participate in a “white out” mobilization action to share their solidarity across the state.

Links:

CWA and Frontier Communications Reach Agreement on New Contract (CWA, Aug. 26, 2023) 

CWA bargaining update (CWA, Aug. 3, 2023)

CWA members vote strike authorization at Frontier Communications (CWA, July 28, 2023)

Union members vote to grant strike authorization at Frontier (12WBOY, July 28, 2023)