Customers and CWA members spoke out against poor phone service, slow Internet, and customer service delays at a public hearing on Frontier Communications. The Lakeville hearing was part of a state inquiry by the Minnesota Public Utilities Commission into the company’s poor service quality.
“Whenever we had moisture or rain, it rendered our landline service inoperable,” said Harry Tolzman. “You just couldn't use it.” Tolzman was one of about 50 people who attended a hearing in Lakeville, MN, according to the Star Tribune.
“Frontier has not invested sufficiently in its network in Minnesota,” said Mark Doffing, president of CWA Local 7270. “Our technicians are forced to jerry-rig quick fixes because Frontier won't repair or replace damaged cables, poles cabinets and other infrastructure.” He added that Frontier has reduced the ranks of its technicians, and that as a result, customers are left "waiting many days for repairs.”
The MN Commission is holding public hearings on Frontier’s service problems in rural Minnesota. The Commission received more than 450 complaints about poor landline and Internet service. The MN Department of Commerce will issue a ruling on whether further action or investigation is needed.
Frontier Communications service complaints aired at Lakeville hearing (Star Tribune, Sept. 26, 2018)