CWA urges New Mexico regulators to adopt strong service quality standards, consumer protections

CWA District 7 filed comments with the New Mexico Public Regulation Commission documenting how CenturyLink’s lack of investment, understaffing, and unreasonable metrics for workers have contributed to CenturyLink's failure to maintain its copper infrastructure.

CWA provided significant photographic evidence of CenturyLink’s neglected network, which you can view here. "By failing to maintain its copper infrastructure, CenturyLink is failing its employees, jeopardizing service quality, and putting the public at risk," said CWA Staff Rep. Joe Gosiger. "We've already seen the consequences, now the Commission must take action to adopt strong regulations that will stop this deterioration of telecommunications services for New Mexicans."

CWA is urging the Commission to adopt strong quality of service and consumer protection rules to protect New Mexico customers' access to basic telecommunications services.

Links:

CWA’s NMPRC Comments (CWA, May 17, 2019)