News

Billing complaints spike as Verizon Wireless cuts call center jobs

Billing complaints spike as Verizon Wireless cuts call center jobs

21 Oct, 2016

News

Billing complaints spike as Verizon Wireless cuts call center jobs

Why would a company as profitable as Verizon Wireless cut customer service jobs when so many customers have problems with the company’s billing practices?

Billing complaints spike as Verizon Wireless cuts call center jobs

CWA delivers 7,100 petitions to the FCC on Business Data Services proposal

CWA delivers 7,100 petitions to the FCC on Business Data Services proposal

20 Oct, 2016

News

CWA delivers 7,100 petitions to the FCC on Business Data Services proposal

CWA has pointed out that FCC Chairman Tom Wheeler’s proposal to radically cut rates for some elements of Business Data Services “will have a devastating effect on investment needed for broadband expansion, especially in rural areas.”

CWA delivers 7,100 petitions to the FCC on Business Data Services proposal

T-Mobile fined $48 million for misleading customers

T-Mobile fined $48 million for misleading customers

19 Oct, 2016

News

T-Mobile fined $48 million for misleading customers

T-Mobile's "unlimited" data plan, in fact, has significant limitations and promises more than it delivers – conclusions confirmed by the FCC’s enforcement action.

T-Mobile fined $48 million for misleading customers

Could putting wi-fi on school buses help close the homework gap?

Could putting wi-fi on school buses help close the homework gap?

17 Oct, 2016

News

Could putting wi-fi on school buses help close the homework gap?

If students have to spend hours per day on buses to and from school, why not give them the opportunity to do homework, much of which now requires an Internet connection to complete?

Could putting wi-fi on school buses help close the homework gap?

Verizon Wireless cuts 3,200 jobs

Verizon Wireless cuts 3,200 jobs

14 Oct, 2016

News

Verizon Wireless cuts 3,200 jobs

"It’s corporate greed at its worst," CWA President Chris Shelton said.

Verizon Wireless cuts 3,200 jobs

Comcast fined $2.3 million for billing customers for things they didn’t order

Comcast fined $2.3 million for billing customers for things they didn’t order

13 Oct, 2016

News

Comcast fined $2.3 million for billing customers for things they didn’t order

Comcast will pay the fine, but has deflected responsibility. The company would do well to learn about the risks of deceitful business practices from the Wells Fargo scandal.

Comcast fined $2.3 million for billing customers for things they didn’t order